FAQ Is OPTO compatible with all cell phones? OPTO is a free app, compatible with smartphones Android 5.0 and higher, as well as I-Phone 7.1.2 and higher. How do I top-up the wallet? The simplest way is to use credit cards. Top-up is instant, safe and without additional costs. How do I close my OPTO account and get the money back? Follow the instructions included in the app about closing an account. In a few days, all available funds will be credited back to the card you used for the last top-up. If you have also a "cash wallet", talk directly to the vending operator to get a refund. Can I use cash to top-up the wallet? Yes, but in order to do so you must use a Promo Card (see below), which will be handed to you by the operator. By doing this, the balance of your "cash wallet" will be available only at the vending machines of that specific operator. I have sufficient balance but I cannot complete a purchase: why? It is likely that you have funds in your "cash wallet", but the vending machine you want to buy from belongs to another operator: check it out. If so, top-up with credit card: the balance will be available everywhere! My smartphone is not equipped with NFC. Can I use OPTO anyway? Sure. OPTO does not use NFC technology, therefore any smartphone will do, as long as it is not too old! Are there any costs associated with using OPTO? None. The app is free, and there are no commissions on purchases or top-ups. Guaranteed! The vending machine I use on a regular basis is not equipped with OPTO: what can I do? Ask the vending operator to install OPTO in the machines at your workplace. If he doesn't know OPTO, show it and tell him to get in touch with us! Do I pay the same when I use OPTO, cash or pre-paid keys/cards? Prices are set by the operator, but it is likely that, in order to favor cashless payments, prices with OPTO are more convenient. On top, you can receive special discounts and promotions. Where do my funds sit? When you register to OPTO, an e-money account is opened at a partner bank in the European Union. Your funds are deposited safely and you can use them at any given moment. What is OPTO and how does it work? OPTO is a payment platform for vending. It contains a patented transmission technology, based on the light and the colors of your phone's screen. OPTO establishes a secure Bluetooth connection between the vending machine and your smartphone and lets you buy products in a practical and quick way, at the speed of light! Where can I use OPTO? At any vending machine equipped with an OPTO reader. Just make sure you have data connection and Bluetooth on. How can I be sure that my account is not used improperly? OPTO uses the latest security technologies to avoid frauds and manipulations. But should you notice something suspicious, do not hesitate to get in touch with is by writing an email to opto@paytec.it Can I associate more than one Promo Card to my account? Yes, but be aware that you can use only one "cash wallet" at a time. What should I do if I experience other malfunctioning issues with OPTO? For any problem, please get in touch with us by writing an email to opto@paytec.it, even if only to send us hints and suggestions! What do you do with my data? OPTO is very careful in using personal data and closely follows European regulations on privacy. The use of data is exclusively related to the goals listed in OPTO's Privacy Policy, which you should read. You have the right to modify your authorizations in any moment. Who has access to my data? OPTO keeps your data under maximum confidentiality. We do not sell and give away any data without your explicit consent. Are there risks to damage my smartphone by using OPTO? No. The OPTO reader is equipped with a special frame that avoids any risk of damaging the screen of your smartphone. What do I do when the machine gets stuck and/or does not dispense the product? First, check if the purchase has been charged to you or not. In that case, get in touch with the vending operator who owns the machine. In any case, get also in touch with us by writing an email to opto@paytec.it What do I do if my wallet has not been correctly topped-up? If you completed a top-up with cash, get in touch with the operator who owns the vending machine. If you completed the top-up with card, also in touch with us by writing an email to opto@paytec.it What is a Promo Card and how does it work? A Promo Card is a "profile” that the vending operator generates and hands over to OPTO's users. The profile contains special discounts, offers and promotions and can enable a wallet with cash top-up. Can I use OPTO even without Promo Card? Absolutely. Top-ups will take place only with credit card though.